Last Updated: May 5, 2026
These Wireless Internet Backup Terms and Conditions (“Terms”) govern the purchase, activation, use, support, suspension, cancellation, and termination of Northview Telecom Advisors wireless internet backup, wireless failover, managed router, SIM, monitoring, support, and related connectivity services (collectively, the “Service”).
By purchasing, activating, paying for, accessing, or using the Service, Customer agrees to these Terms, any applicable quote, order form, invoice, statement of work, service description, acceptable use policy, privacy policy, and any other written terms provided by Northview Telecom Advisors (“Northview,” “we,” “us,” or “our”). If there is a conflict between these Terms and a signed written agreement between Customer and Northview, the signed written agreement controls.
1. Service Description
Northview provides wireless internet backup and failover services on an operating-expense managed-service basis. The Service is designed to provide backup connectivity when a Customer’s primary internet connection is unavailable, degraded, or otherwise unusable. The Service may include one or more cellular routers, embedded or removable SIM cards, eSIM profiles, antennas, cloud management, monitoring, remote configuration, technical support, data plans, and related services.
Unless expressly stated otherwise in a signed written agreement, all equipment and service components are provided as part of the managed Service and are not sold to Customer.
The Service is intended as a backup, secondary, or supplemental internet connection. Unless expressly stated in writing, the Service is not intended to replace Customer’s primary internet service, dedicated fiber, Ethernet, broadband, MPLS, SD-WAN, voice carrier, emergency communications system, or any other mission-critical circuit.
Northview may provide the Service using third-party wireless carriers, mobile network operators, mobile virtual network operators, roaming partners, SIM management platforms, hardware vendors, cloud management platforms, and other upstream providers. Customer acknowledges that Northview does not own or control all facilities, networks, towers, spectrum, routing systems, or carrier infrastructure used to deliver the Service.
2. Best-Effort Service; No Guaranteed Coverage, Speed, or Uptime
The Service is provided on a best-effort basis. Northview does not guarantee uninterrupted service, continuous connectivity, failover success in every outage scenario, minimum uptime, minimum speed, minimum throughput, minimum latency, specific signal strength, specific coverage at any location, access to any specific carrier, availability of 5G, LTE, or any specific wireless technology, performance during carrier congestion, outages, maintenance, deprioritization, throttling, or network management events, or compatibility with every Customer application, firewall, VPN, payment terminal, camera system, VoIP system, POS system, alarm system, or cloud service.
Wireless performance may vary based on carrier coverage, building materials, antenna placement, distance from tower, RF interference, tower congestion, terrain, weather, power availability, device firmware, hardware capability, customer equipment, customer LAN configuration, and other conditions outside Northview’s control. Any speed, coverage, availability, or performance estimates are informational only and are not guarantees.
3. Failover Limitations
Customer understands that wireless failover depends on many conditions outside Northview’s control. Failover may not occur, may be delayed, or may perform below expectations if the wireless signal is weak or unavailable, the cellular carrier is congested or experiencing an outage, Customer network equipment or configuration is incorrect, Customer’s primary circuit fails in a way that does not trigger automatic failover, power is unavailable, antennas are damaged or improperly placed, Customer changes equipment or settings after setup, the SIM plan is suspended, exhausted, throttled, cancelled, or unpaid, or carrier restrictions, tower maintenance, deprioritization, or roaming limitations apply.
Customer is responsible for maintaining appropriate primary internet service, power backup, internal networking equipment, and business continuity procedures.
4. Carriers, SIMs, and Network Selection
Northview may use one or more wireless carriers, SIM providers, roaming partners, or upstream connectivity providers to deliver the Service. Northview may modify, replace, migrate, remove, supplement, or discontinue any carrier, SIM, roaming arrangement, hardware configuration, routing method, management platform, or upstream provider at any time for operational, technical, commercial, compliance, coverage, support, or network availability reasons.
Access to multiple SIMs, multiple plans, or multiple carrier options does not guarantee simultaneous access to multiple carriers, automatic carrier switching, carrier bonding, carrier aggregation, or superior service in every location. Unless expressly stated in writing, embedded multi-SIM or dual-SIM equipment may support one active cellular connection at a time, with failover to another SIM only when supported by the device, plan, carrier, configuration, and local network conditions.
Customer has no right to require use of any specific carrier, SIM provider, upstream provider, technology, IP address, APN, routing path, or network architecture.
5. Equipment
All equipment provided as part of the Service is provided on an operating-expense managed-service basis unless Northview expressly agrees otherwise in a signed written agreement.
Customer does not purchase or own the equipment, SIM cards, eSIM profiles, service credentials, cloud management access, APNs, firmware configurations, antennas, power supplies, or other service components provided by Northview as part of the Service.
All Northview-provided equipment, SIMs, eSIMs, configurations, credentials, and managed-service components remain the property of Northview or its suppliers at all times.
Customer may not sell, transfer, pledge, lease, rent, loan, dispose of, remove SIM cards from, reprogram, factory reset, modify, clone, tamper with, or use Northview-provided equipment or SIMs outside the approved service location or approved configuration without Northview’s prior written consent.
Customer is responsible for loss, theft, damage, misuse, tampering, power damage, water damage, environmental damage, unauthorized relocation, or unauthorized modification of equipment after delivery or installation.
Upon cancellation, termination, nonpayment, plan migration, replacement, or Northview’s request, Customer must return all Northview-provided equipment, SIMs, antennas, power supplies, cabling, and related service components in good working condition, normal wear and tear excepted.
Failure to return equipment within the time required by Northview may result in unreturned equipment fees, replacement charges, continued billing, collection activity, or other recovery action.
6. Installation and Customer Responsibilities
Customer is responsible for providing safe physical access to the installation location, power outlets and surge protection, suitable equipment placement, access to existing network equipment, accurate network information, permission to install antennas, cabling, routers, or related devices, and compliance with building rules, landlord requirements, lease restrictions, and local regulations.
Customer is responsible for its own LAN, Wi-Fi, firewall rules, VPNs, computers, servers, POS systems, phones, cameras, alarms, cloud applications, and internal users unless Northview has expressly agreed in writing to manage those systems.
Customer must not relocate, rewire, reset, reconfigure, factory reset, or modify Northview-managed equipment without approval. Unauthorized changes may cause service interruption and may result in billable support, loss of support, suspension, or termination.
7. Remote Management and Monitoring
Customer authorizes Northview and its vendors to remotely access, monitor, configure, update, reboot, troubleshoot, and manage Northview-provided or Northview-managed equipment as reasonably necessary to deliver and support the Service.
Remote management may include viewing device status, signal levels, data usage, WAN status, LAN status, SIM status, firmware version, uptime, connected interfaces, logs, alerts, and similar technical information.
Northview may apply firmware updates, configuration changes, security changes, SIM changes, routing changes, failover setting changes, or other modifications when Northview determines they are necessary or advisable for service stability, security, compliance, carrier requirements, or support.
8. Data Plans, Data Usage, and Network Management
Data plans may be metered, pooled, throttled, usage-managed, capped, suspended after exhaustion, or subject to carrier network management depending on the plan purchased. Unless expressly stated in writing, unused monthly data does not roll over.
Northview’s usage records, carrier records, billing platform records, and monitoring systems control for purposes of determining data usage, data exhaustion, overages, plan limits, billing, and suspension. Customer acknowledges that usage shown in routers, computers, firewalls, operating systems, or third-party tools may differ from Northview or carrier records due to reporting intervals, protocol overhead, background traffic, retransmissions, compression, delayed carrier reporting, VPN overhead, cloud management traffic, and other technical reasons.
Northview may slow, throttle, restrict, suspend, migrate, reclassify, or terminate Service if Customer exceeds plan limits, creates abnormal or sustained high-volume usage, uses the Service as a primary circuit when sold as backup-only, redistributes or resells the Service, uses automated traffic generation, operates servers, public hotspots, streaming relays, proxies, VPN resale, crypto mining, scraping, or similar high-impact activity, causes carrier complaints, compliance issues, abuse notices, or network harm, or violates these Terms or any carrier policy.
9. Acceptable Use
Customer agrees not to use the Service to violate any law, regulation, or third-party right; send spam, phishing, malware, malicious traffic, or unsolicited bulk communications; perform hacking, scanning, credential attacks, denial-of-service attacks, or network abuse; host illegal content or infringing material; resell, share, redistribute, or provide public access to the Service without written permission; operate public Wi-Fi, guest Wi-Fi, multi-tenant service, managed building internet, or commercial hotspot service unless expressly approved; interfere with any network, carrier, tower, system, user, or service; bypass carrier restrictions, SIM restrictions, APN restrictions, device restrictions, or plan limits; remove SIM cards from approved equipment; or use the Service in life-safety, medical, emergency, public safety, or other critical systems where failure could cause harm.
Northview may investigate suspected violations and may limit, suspend, or terminate Service immediately if necessary to protect Northview, carriers, suppliers, other customers, or the public.
10. No Emergency or Life-Safety Use
The Service is not designed, certified, sold, or supported for emergency communications, 911 calling, fire alarms, burglar alarms, medical monitoring, life-safety systems, public safety operations, elevator phones, critical infrastructure, or any use where interruption, delay, failure, or degraded performance could result in death, injury, property damage, financial loss, regulatory violation, or other critical harm.
Customer is solely responsible for maintaining appropriate backup systems, primary services, emergency communication methods, and business continuity plans.
11. Billing, Payment, Taxes, and Nonpayment
Service charges are billed as stated in the applicable quote, invoice, order form, subscription, or written agreement.
Unless expressly stated otherwise, recurring service charges are billed in advance; monthly service is non-refundable once the billing period begins; setup, activation, configuration, shipping, installation, support, and managed-service charges are non-refundable; Customer is responsible for all applicable taxes, fees, surcharges, regulatory charges, shipping, handling, and payment processing fees; and late, failed, disputed, reversed, or declined payments may result in suspension, termination, late fees, reconnect fees, collections, or recovery of equipment.
Suspension or interruption due to nonpayment does not waive charges already incurred. Northview may require all past-due amounts, reconnect fees, deposit, replacement equipment charges, or updated payment information before restoring Service.
12. Cancellation; Termination; Early Termination Fee
Customer may cancel Service by providing written notice to Northview, subject to any applicable service term, minimum commitment, order form, quote, invoice, or written agreement.
Unless otherwise stated in writing, cancellation is effective only after Northview processes the request and all Northview-provided equipment has been returned or made available for recovery.
If Customer cancels Service before the end of the applicable service term, or if Northview terminates Service due to Customer’s nonpayment, breach, misuse, prohibited activity, or violation of these Terms, Customer agrees to pay an early termination fee equal to fifty percent (50%) of the monthly recurring revenue for the terminated Service multiplied by the number of months remaining in the then-current service term.
Example: If Customer’s monthly recurring charge is $300 and 10 months remain in the service term, the early termination fee is $1,500.
The early termination fee is not a penalty. Customer acknowledges that Northview structures the Service as an operating-expense managed service, incurs upfront and ongoing costs for equipment, activation, configuration, support, carrier service, account management, and vendor commitments, and that the early termination fee is a reasonable estimate of Northview’s damages resulting from early cancellation or termination.
Cancellation does not waive unpaid invoices, accrued charges, taxes, fees, shipping charges, support charges, unreturned equipment charges, damaged equipment charges, collection costs, or any other amounts owed.
Northview may cancel, suspend, or refuse Service for nonpayment, suspected fraud, abuse, unsupported location, carrier restrictions, unavailable coverage, equipment tampering, unacceptable use, excessive support burden, threats or abusive conduct toward staff, or violation of these Terms.
13. Support
Northview will provide commercially reasonable support for the Service during normal support hours, unless a higher support level is purchased.
Unless expressly agreed in writing, support does not include support for Customer-owned computers, phones, printers, cameras, POS systems, servers, firewalls, Wi-Fi, switches, applications, or cloud services; rewiring Customer networks; troubleshooting third-party providers; after-hours emergency support; onsite dispatch; remediation of unauthorized changes; support for unsupported equipment; or custom firewall, VPN, SD-WAN, or application configuration.
Billable support may apply for issues caused by Customer equipment, Customer configuration, unauthorized changes, physical damage, relocation, third-party services, or requests outside the included scope.
14. Security
Customer is responsible for securing its own devices, users, passwords, applications, LAN, Wi-Fi, firewall policies, VPNs, data, and business systems.
Northview does not guarantee that the Service will prevent unauthorized access, malware, data loss, cyberattack, interception, fraud, ransomware, phishing, or other security incidents.
Customer must maintain appropriate cybersecurity controls, backups, endpoint protection, passwords, MFA, firewall rules, and internal policies.
15. IP Addresses, Ports, VPNs, and Application Compatibility
Wireless services may use private IP addressing, CGNAT, dynamic IP addresses, carrier firewalls, blocked ports, roaming architecture, or other network designs that may prevent or limit inbound connections, static IP use, port forwarding, site-to-site VPNs, remote access, VoIP, cameras, POS systems, or other applications.
Static IPs, public IPs, VPN support, port forwarding, and special routing are not included unless expressly stated in writing.
Northview is not responsible for application incompatibility caused by carrier NAT, CGNAT, blocked ports, latency, jitter, packet loss, changing IP addresses, or third-party application requirements.
16. Service Changes
Northview may modify these Terms, the Service, plans, pricing, equipment, carriers, supported hardware, data allowances, network management practices, support scope, or billing procedures from time to time.
For material changes to recurring service plans, Northview will provide notice as required by applicable law or agreement. Continued use of the Service after the effective date of changes constitutes acceptance.
17. Warranty Disclaimer
The Service and all related services are provided “as is,” “as available,” and on a best-effort basis.
Northview disclaims all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, uninterrupted service, error-free operation, coverage, speed, uptime, compatibility, and security.
18. Limitation of Liability
To the maximum extent permitted by law, Northview, its owners, officers, employees, contractors, suppliers, vendors, carriers, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including loss of profits, loss of revenue, loss of business, lost productivity, lost data, failed transactions, missed communications, downtime, reputational harm, replacement connectivity costs, security incidents, or business interruption, even if Northview was advised of the possibility of such damages.
Northview’s total aggregate liability for any claim arising out of or relating to the Service will not exceed the amount Customer paid to Northview for the affected Service during the three (3) months immediately preceding the event giving rise to the claim. This limitation applies regardless of the theory of liability, including contract, tort, negligence, strict liability, warranty, statute, or otherwise.
19. Indemnification
Customer agrees to defend, indemnify, and hold harmless Northview, its owners, officers, employees, contractors, vendors, carriers, suppliers, agents, and affiliates from any claims, damages, liabilities, costs, expenses, fines, penalties, and attorneys’ fees arising out of or related to Customer’s use or misuse of the Service, Customer’s violation of these Terms, Customer’s network, devices, users, applications, or data, Customer’s unlawful, abusive, or prohibited activity, unauthorized relocation, modification, resale, sharing, or redistribution of the Service, claims by Customer’s employees, guests, tenants, clients, users, or third parties, or Customer’s failure to maintain backup connectivity, emergency systems, security controls, or business continuity procedures.
20. Force Majeure
Northview is not responsible for delay, interruption, failure, or degraded performance caused by events beyond its reasonable control, including carrier outages, tower outages, power failures, fiber cuts, internet backbone issues, natural disasters, weather, fire, flood, labor disputes, war, terrorism, civil unrest, supply shortages, hardware shortages, vendor failures, cyberattacks, government action, regulatory changes, or upstream provider changes.
21. Assignment
Customer may not assign or transfer the Service, SIMs, equipment, account, or rights under these Terms without Northview’s written consent. Northview may assign these Terms or the Service to an affiliate, successor, vendor, or purchaser of assets.
22. Governing Law; Disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.
Any dispute arising out of or relating to these Terms or the Service shall be resolved in the state or federal courts located in Orange County, California, unless the parties have agreed in writing to arbitration or another dispute resolution process.
23. Entire Agreement
These Terms, together with any applicable quote, order form, invoice, service description, statement of work, acceptable use policy, privacy policy, and signed written agreement, constitute the entire agreement between Customer and Northview regarding the Service.
If any provision is found unenforceable, the remaining provisions remain in effect.
24. Contact
Questions about these Terms may be directed to Northview Telecom Advisors.
Website: https://www.northview-it.com
Email: support@northview-it.com
Phone: 909-710-7288
Address: 417 S Associated Rd Ste 116, Brea, CA 92821
25. Acceptance
By purchasing, activating, paying for, accessing, or using the Service, Customer acknowledges that Customer has read, understood, and agreed to these Terms.